Terms and Conditions

About Prices: The prices established at the time of booking include only the services contracted by the client and detailed in the vouchers and tickets delivered. Applicable taxes, fees, duties, or other charges in the destination, according to the laws of each country, may be subject to increases or modifications without prior notice. The client is responsible for verifying and making the payment of these charges to the competent authorities (Consulate or governmental entity) at the destination. It is the client’s responsibility to present a valid credit card, belonging to the corresponding cardholder, at the time of check-in for the contracted ground services. This card must be associated with the guarantees that may be required by suppliers at the destination. The fees and conditions of these guarantees may vary depending on the type of service and its duration.

About Cancellations, Changes, and Refunds: Any change or cancellation is subject to the conditions and restrictions of your airline ticket and each hotel or service provider. Therefore, refunds may be partial or total, or there may not be any refund of the amounts paid. Responses to refund requests will be subject to the deadlines established by each supplier or hotel. It is the client’s responsibility to adequately inform themselves about the conditions for cancellations, changes, and refunds at the time of making the reservation, directly with their sales channel. To request the cancellation and refund of contracted services, the client must contact the corresponding sales channel, either in person at the sales agency or through the following telephone number…

Responsibilities: INCA TRAIL TOP EXPERIENCE will not be responsible for the loss, suspension, or modification of contracted services (hotels, transfers, etc.) due to circumstances beyond its control, such as climatic phenomena, natural disasters, security issues, or acts of third parties over which INCA TRAIL TOP EXPERIENCE has no influence, as well as in cases of force majeure. INCA TRAIL TOP EXPERIENCE will also not be responsible for the lack or defect in the client’s documentation (passport, visa, insurance, medical requirements, etc.). Should the client need to suspend or abandon their trip due to the lack or irregularity of these documents, they will be solely responsible for covering any resulting expenses, and the conditions established in section 2 mentioned above will apply. INCA TRAIL TOP EXPERIENCE only undertakes to comply with the services detailed in the vouchers issued and delivered by the corresponding sales channel. Any additional expense or service not specified in the vouchers will be the passenger’s responsibility. Similarly, any inconvenience related to services contracted directly by the client with third parties will be their exclusive responsibility. The passenger confirms that they have been duly informed by the sales consultant about the necessary documents to enter/exit the destinations included in the tourist package. INCA TRAIL TOP EXPERIENCE acts as an intermediary in the provision of contracted services; therefore, its responsibility, as well as that of its suppliers, is limited to the quality of the intermediation. INCA TRAIL TOP EXPERIENCE will not be responsible for deficiencies in the services provided by suppliers nor for any material or personal damage caused to the client due to acts of third parties. It is the client’s responsibility to carry the corresponding vouchers during their trip, which must be handed over to the service provider at the destination. In case of non-presentation of the vouchers, the supplier may deny the service, without this implying any responsibility for INCA TRAIL TOP EXPERIENCE. Clients are advised to confirm check-in and check-out times directly with the hotel. INCA TRAIL TOP EXPERIENCE, as an intermediary, is not responsible for damages or losses that the passenger may suffer during their stay or when using services provided by third parties. However, the client has the right to present their claim directly to the service provider or the responsible third parties.